Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

FNSMCA401 Mapping and Delivery Guide
Develop and document case recommendations

Version 1.0
Issue Date: May 2024


Qualification -
Unit of Competency FNSMCA401 - Develop and document case recommendations
Description
Employability Skills
Learning Outcomes and Application This unit describes the skills and knowledge required to develop, compile and document recommendations from debt collection cases.It applies to individuals who are required to develop and document case recommendations as part of their role as a mercantile agent in debt management and collection.Work functions in the occupational areas where this unit may be used are subject to regulatory requirements. Refer to the FNS Implementation Guide Companion Volume or the relevant regulator for specific guidance on requirements.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the mercantile agents field of work and include access to:

office equipment, technology, software and consumables

relevant legislation and industry codes of practice in the mercantile agent field.

Assessors must satisfy NVR/AQTF assessor requirements.
Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Assemble information
  • Gather and review debt collection case information for relevance to format of report required by client
  • Check debt collection case information for accuracy, relevance and compliance with legislative requirements
  • Collate appropriate debt collection case information into logical and coherent outcome
       
Element: Compile report and recommendations
  • Determine recommendation for further action, or no action, based on outcome, taking into account requirements and expectations of client
  • Produce report with recommendations in format instructed by client
       
Element: Verify recommendations with client
  • 3.1 Present and discuss contents of report with client, clarifying any of client's queries and issues arising from report
  • Finalise and provide report to client when recommendations are agreed on
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Assemble information

1.1 Gather and review debt collection case information for relevance to format of report required by client

1.2 Check debt collection case information for accuracy, relevance and compliance with legislative requirements

1.3 Collate appropriate debt collection case information into logical and coherent outcome

2. Compile report and recommendations

2.1 Determine recommendation for further action, or no action, based on outcome, taking into account requirements and expectations of client

2.2 Produce report with recommendations in format instructed by client

3. Verify recommendations with client

3.1 Present and discuss contents of report with client, clarifying any of client's queries and issues arising from report

3.2 Finalise and provide report to client when recommendations are agreed on

Evidence of the ability to:

assemble appropriate debt collection case information into a format required by clients, with outcomes identified

compile reports that effectively communicate recommendations

interpret and comply with legislative requirements, industry regulation and organisational policy and procedures when developing and documenting case recommendations

present and explain report and verify recommendations with clients to gain their agreement.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

To complete the unit requirements safely and effectively, the individual must:

describe key requirements of relevant state or territory and Commonwealth legislation relating to documenting debt collection case information and developing recommendations

outline organisational policy and procedures and legal obligations underpinning credit management functions and their relationship to mercantile agents

describe the different format of reports

role of the Australian Securities and Investments Commission (ASIC) in relation to:

businesses

principles of limited liability

subpoenas

insolvency and bankruptcy

principles of association under the Associations Reform Incorporation Act

principles and obligations of trusts

outline the role, procedures and relevant documentation of the various relevant court jurisdictions and appeals procedures

explain securities principles:

factoring

guarantees

indemnity

securities over property

retention

liens.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Assemble information

1.1 Gather and review debt collection case information for relevance to format of report required by client

1.2 Check debt collection case information for accuracy, relevance and compliance with legislative requirements

1.3 Collate appropriate debt collection case information into logical and coherent outcome

2. Compile report and recommendations

2.1 Determine recommendation for further action, or no action, based on outcome, taking into account requirements and expectations of client

2.2 Produce report with recommendations in format instructed by client

3. Verify recommendations with client

3.1 Present and discuss contents of report with client, clarifying any of client's queries and issues arising from report

3.2 Finalise and provide report to client when recommendations are agreed on

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Gather and review debt collection case information for relevance to format of report required by client 
Check debt collection case information for accuracy, relevance and compliance with legislative requirements 
Collate appropriate debt collection case information into logical and coherent outcome 
Determine recommendation for further action, or no action, based on outcome, taking into account requirements and expectations of client 
Produce report with recommendations in format instructed by client 
3.1 Present and discuss contents of report with client, clarifying any of client's queries and issues arising from report 
Finalise and provide report to client when recommendations are agreed on 

Forms

Assessment Cover Sheet

FNSMCA401 - Develop and document case recommendations
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

FNSMCA401 - Develop and document case recommendations

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: